Frequently Asked Questions
Everything you need to know about your Jenny Packham experience.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery status.
What is your return policy for evening wear?
We accept returns on unworn items with all original tags and security seals intact within 14 days of delivery. Please note that bespoke or altered garments are final sale.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I ensure I select the correct size?
Each product page features a detailed size guide. As our silhouettes are precision-tailored, we recommend comparing your measurements to our guide or contacting our stylists for personalized advice.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.
Are your garments available for pre-order?
Select runway pieces and new collection arrivals may be available for pre-order. The estimated shipping date will be clearly indicated on the product page.